RETURNS AND EXCHANGES FOR CUSTOM ORDERS, PERSONALIZED ITEMS, LIMITED EDITION ITEMS:
It is really important to us at belle & june, Inc. that you are satisfied with your orders; however, we take pride in sourcing items that are not mass-produced, and for this reason, certain items are, unfortunately, non-returnable. Non-Returnable items include (but are not limited to):
1. Personalized or monogrammed items
2."Limited Edition" pieces
3.Items for which you selected a finish or fabric choice.
4.Handcrafted and custom made orders
Please refer to each items individual detail product page to see if the item is non-returnable. This will be detailed in the shipping and return policies tab of each product page.If you are at all uncertain as to whether what you are ordering is non returnable and/or non refundable, please contact us at 1-888-99-BELLE or email email@example.com.
Order confirmations are automatically sent to the billing email address given by you during checkout. If upon placing your order you don't receive an email confirmation please contact us immediately at 1-888-99-BELLE or email: firstname.lastname@example.org. Upon receiving your order confirmation please review all aspects of the order for data accuracy.
CANCELLING AN ORDER:
If, after 24 hours, you wish to make any changes with respect to any of the items in your order, we will attempt to make the change with the manufacturer. If the order cannot be changed with the manufacturer, your order will be processed as originally requested. Orders should not be considered changed unless you receive a confirmation email from belle & June outlining acceptance of the changes you requested. Upon receiving this email confirmation, you will be required to reply to the change order to verify your changes.
You have 24 hours from the date your order was placed to cancel a custom order and to have the amount refunded to your credit card. After 24 hours, your custom orders are nonrefundable. belle & june is unable to process any cancellations once the items have been picked for shipping.
RETURN POLICY: As mentioned above, because many of our items are custom ordered from our artisans just for you, they are neither returnable nor exchangeable. However if you would like to exchange or return an item purchased that does not fall into this category, you will need to request a Return Authorization (RA) number. If you are unsure as the return policy of the item you are interested in purchasing please call us at 1-888-99-BELLE or email email@example.com. To return or exchange an item, you will need to request a return authorization (RA) number.
I. Please go to the contact us form
II. Next to Reason for Contact select “Return” in the drop down
III. Reference your Order # in the Order # field
IV. Ensure that your contact information is correct,
V. Specify a reason for the return in Comments section.
After receiving your request, we will review the information and forward via email an RA number and instructions for returning the item.
Please note that if you ship an item back to one of our manufacturers without a return authorization number, the item will be returned to you and you will be responsible for any shipping fees that apply.
Please do not return items to our Illinois address. Items sent to our Illinois address will not be accepted and will be returned to you. Instead, all items must be returned to the address we supply to you and in their original - unused- condition and in its original packaging. Be sure to pack your item exactly the way you received it to prevent any damages. If the item is damaged during transit, many of our manufactures will not give you credited back for the return. Accordingly, we recommend using an insured carrier. You are responsible for all shipping, additional freight/delivery surcharges and duties when returning items. Return shipping and restocking fees may apply and shipping charges are nonrefundable (with the exception of returns of merchandise which you initially received in damaged or defective condition). In every case, proof of purchase is required for a refund. Upon receipt, your item will be inspected, and exchanges, credits and refunds if applicable, will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state laws. Once the returned product is received it will be inspected. ONLY when the item(s) are received in perfect condition at the provided address with a Return Authorization (RA) number provided by Belle and June, Inc, will your return be processed.
Restock Fee: A restocking charge may be applied to some returns. This varies from artisan to artisan, so please review the individual product detail pages for information. If your return is subject to a restocking fee, this fee will be deducted from your refund.
Return Payment Processing: When your refund is processed it will be credited back to your original method of payment. Please allow a reasonable period of time for the processing of your return. Your issuing bank may take an additional billing cycle to apply the credit to your card.
Returning Items That Qualified For Free Shipping:
We offer free shipping on many of our items. If for any reason you need to return an item with free shipping, your refund will be based on the item price minus the standard shipping cost. Standard shipping costs are based on item prices as outlined within our shipping information. Additional delivery surcharges or freight fees may apply for heavy or oversized items. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs. The only exception to this policy is if an item received is defective, in which case it will be replaced with no additional shipping fees. If exchanging a free shipping item for a standard shipping product, you will be charged our regular shipping cost.
DAMAGES AND MANUFACTURER DEFECTS:
There are some things that are beyond our control and, sometimes, damage occurs during transit and/or manufacturing. Our manufacturers and carriers tell us that they handle your pieces with great care but it is important to understand that from time to time damages do occur. So when you receive an item, please take time to inspect it carefully for any damage that may have occurred in transit or may be a result of a manufacturer’s defect and contact us immediately by email at firstname.lastname@example.org. We will do our best to assist you in processing any damaged items.
Claims for damaged items must be made to belle & june within 24 hours of receipt of the item. While we want you to be completely satisfied with your purchase, some of our manufacturers unfortunately will reject claims made after the 24 hour window and will refuse to accept the return of any damaged item.
In addition, you should know that sometimes pictures of the packaging in which you received the damaged item also may be required by the carrier and/or the manufacturer.
So it is suggested that you keep the original boxes and packaging the items came in. (this includes the Fed Ex, UPS, USPS or other box the item(s) arrived in.)
Occasionally glass and mirrored items get damaged during shipment. belle & june, Inc. and the manufacturer reserve the right to replace the glass or mirror. In these cases, you can contact us at email@example.com. Many of our products are hand painted, antiqued, weathered, and distressed. These products, particularly wood and ceramic products, have many character differences, including but not limited to inclusions, grains, and knots. Therefore, natural variations do occur and should be expected and are not considered damaged or defective. Also, because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen.
Payment will be collected once the order is placed. However, for custom made orders and handcrafted orders payment is processed 24-48 hrs after the order has been place. If you are at all uncertain if what you are ordering is considered custom please contact us at 1-888-99-BELLE or email firstname.lastname@example.org. You have 24 hours from the date the order was placed to cancel a custom order and to have the amount refunded to your credit card. After 24 hours, custom orders are noncancellable and nonrefundable.
Order confirmations are automatically sent to the billing email address given by you during checkout. If upon placing your order online, you don't receive an email confirmation within a few hours please contact us immediately at 1-888-99-BELLE or email at email@example.com. Upon receiving your order confirmation via email please review all aspects of the order for data accuracy; you have 24 hours from the time you receive the order confirmation to make any correction to the items listed on the order.
If after 24 hours you wish to make any changes with respect to any items in your order, we will attempt to make the change with the manufacturer. However, if the order cannot be changed with the manufacturer, your order will be processed as originally requested. Orders should not be considered changed, unless you receive a confirmation email from belle & june outlining acceptance of the changes you requested. Upon receiving this email confirmation, you will be required to reply to the change order to verify your changes.
belle and june, Inc. is a registered corporation in the State of Illinois and is responsible for collecting applicable state sales tax on all orders having an Illinois business address and/or shipped within the state of Illinois. We will automatically calculate this tax on all orders shipped within the state of Illinois.
Estimated ship times are located on each product page and vary from product to product. However, please remember that these are estimated shipping times only and cannot be guaranteed by belle & june, Inc. As there are circumstances out of our control that may arise and result in a delay in the production or delivery of your items.
Estimated lead times for each item and manufacturer can be found on every product page but are not a guarantee of a specific delivery date. We welcome your inquiries as the estimated delivery time approaches and we can follow up to give you a more specific idea of your ship date at that time.
If we learn that a product you have ordered is out of stock or on backorder, or that there will be a backup in production or (in the case of imported items) a delay at customs, we will attempt to contact you as soon as we are made aware that any problem exists with a shipment date. If you need to verify stock information and availability prior to placing your order contact us at firstname.lastname@example.org
Second Day Shipping
Because many items are shipped directly from our manufacturers and artisans to your door, second-day shipping may not be available. If you require Second Day Shipping for your order please contact us by e-mail at email@example.com. We will attempt to verify whether Second Day Shipping is available for your item.
Shipping Time Frames:
Orders sent via "UPS or Fed EX Ground" average 3 - 7 business days once they leave the factory. Orders sent via "UPS or Fed EX 2 Day Air" average 2 business days once they leave the factory. Orders sent via Freight Carrier average 3 -10 business days depending on location once the leave the factory.
Delivery is not available on the weekends or national holidays.
We strive to offer FREE shipping on our items. Those items that qualify for Free Shipping are clearly marked on each individual product page. For those items that do not qualify for Free Shipping, please refer to the shipping and handling chart. Standard fees are calculated according to the total cost of the merchandise in your order excluding those items you may have selected that qualify for Free Shipping.
Scale for Items with Shipping Fees
Order Total (subtract items with free shipping)
Order totals under $100
Order totals over $100
Important Note: Some items have an added shipping charge due to their size or weight in addition to the regular shipping and handling. These additional fees will be noted on the product details page and will be added to the standard shipping fee (which are outlined in the chart below), at check out.
UPS and Fed Ex will not ship to a P.O. Box; therefore, all orders must be shipped to a physical address.
Shipping to Alaska and Hawaii: For shipments to Hawaii and Alaska, email us at firstname.lastname@example.org so we can advise you on what the shipping fees for the items you requested will be. Expedited delivery and freight delivery is not available to these areas. International Shipping:
International Shipping: Unfortunately, at this time we cannot ship to foreign countries or U.S. territories but we are working on it so check back soon!
Order Status & Tracking: To track a package or check the status of your order, you must first sign in to your personal account using your email address and password. Once you are logged in, click “view order status” to see a listing of all orders that you have placed. Click either the “view” button to see order details or the “track” button to track a package. Please note that if you did not place an order using a customer account, tracking and order details is not available. Copyright
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