Estimated lead times for each item can be found on each product page but are not a guarantee of a specific delivery date. We welcome your inquiries as the estimated delivery time approaches and we can follow up to give you a more specific idea of your ship date at that time.
If we learn that a product you have ordered is out of stock or on backorder, or that there will be a backup in production or (in the case of imported items) a delay at customs, we will attempt to contact you as soon as we are made aware that any problem exists with a shipment date. If you need to verify stock information and availability prior to placing your order contact us at email@example.com
Orders sent via "UPS or FedEX Ground" average 3-7 business days once they leave the factory. Orders sent via "UPS or FedEX 2-Day Air" average 2 business days once they leave the factory. Orders sent via Freight Carrier average 3 -10 business days depending on location once the leave the factory.
Shipments to Hawaii and Alaska will incur additional charges beyond our standard delivery fees and do not qualify for free ship. Email us at firstname.lastname@example.org so we can advise you on what the shipping fees for the items you requested will be. Expedited delivery and freight delivery is not available to these areas.
UPS and FedEx will not ship to a PO Box; therefore, all orders must be shipped to a physical address.
We ship to over 220 countries and territories worldwide.
Ground shipping is free for items costing $100 or more to the contiguous United States.
Oversized Items and White Glove Service
Furniture and large items (such as side table and oversized garden stools) that ship via freight carrier will be dropped at the curb. Most carriers schedule deliveries Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m. Freight companies will contact you a few days prior to the delivery to schedule a delivery date and time frame (typically 2-4 hour blocks) that works for you. Please do not arrange for the item/items to be delivered when no one is home to receive them since if your scheduled appointment is missed, you will be charged a delivery trip fee. If you need to reschedule the delivery with our carrier, please contact them as soon as possible so as not to incur any charges for missed delivery appointments.
Freight items can be only shipped within the 48 contiguous states.
For an additional fee we can organize White Glove Service. Products delivered via White Glove Service are brought into your home and unpacked by a professional delivery company. Please email us if you would like an estimate on white glove.
Some items require White Glove Service and cannot be shipped otherwise.
Although our suppliers take great care in packaging their goods for shipping, damages sometimes occur in transit. Furniture items must be carefully inspected before you sign for the delivery. If the furniture happens to arrive with any defects do not sign for the items. Contact us immediately while the trucking company is there so that we may discuss the best way to handle the situation. If you are not able to get in contact with us, please either refuse the delivery or note the damages and status of the packaging materials on the bill of lading before signing for the delivery. Belle and June will be unable to assist you in the replacement of damaged goods or reimbursement if the above procedures are not followed.
If your piece arrives damaged, the freight company reserves the right to have the piece repaired and brought back to the manufacturer's standards at their expense. They do this by sending the piece to a furniture medic or back to the manufacturer for a repair/rebuild. If the freight carrier determines the piece cannot be repaired, you have the right to be reimbursed for your purchase or have another piece rushed at no additional charge and shipped out to you as soon as possible.