Belle & June has agreements with most manufacturers to ship your order direct from the manufacturer’s warehouse to your door. Unless an expedited service is requested, your order should arrive in approximately five to seven business days from when the order ships. (Our fulfillment hours are Monday through Friday, 9am to 5pm CST.) Our offices and those of our suppliers are closed on most major holidays so in those cases ship time will be longer.
Estimated ship times are located on each product page and vary from product to product. However, please remember that these are estimated shipping times only and cannot be guaranteed by Belle & June, Inc. As there are circumstances out of our control that may arise and result in a delay in the production or delivery of your items.
Estimated lead times for each item and manufacturer can be found on every product page but are not a guarantee of a specific delivery date. We welcome your inquiries as the estimated delivery time approaches and we can follow up to give you a more specific idea of your ship date at that time.
If we learn that a product you have ordered is out of stock or on backorder, or that there will be a backup in production or (in the case of imported items) a delay at customs, we will attempt to contact you as soon as we are made aware that any problem exists with a shipment date. If you need to verify stock information and availability prior to placing your order contact us at [email protected]
Second Day Shipping
Because many items are shipped directly from our manufacturers and artisans to your door, second-day shipping may not be available. If you require Second Day Shipping for your order please contact us by e-mail at [email protected]. We will attempt to verify whether Second Day Shipping is available for your item.
Shipping Time Frames:
Orders sent via "UPS or Fed EX Ground" average 3 - 7 business days once they leave the factory. Orders sent via "UPS or Fed EX 2 Day Air" average 2 business days once they leave the factory. Orders sent via Freight Carrier average 3 -10 business days depending on location once the leave the factory.
Delivery is not available on the weekends or national holidays.
We strive to offer FREE shipping on our items. Those items that qualify for Free Shipping are clearly marked on each individual product page. For those items that do not qualify for Free Shipping, please refer to the shipping and handling chart. Standard fees are calculated according to the total cost of the merchandise in your order excluding those items you may have selected that qualify for Free Shipping.
Scale for Items with Shipping Fees
Order Total (subtract items with free shipping)
Order totals under $100
Order totals over $100
Important Note: Some items have an added shipping charge due to their size or weight in addition to the regular shipping and handling. These additional fees will be noted on the product details page and will be added to the standard shipping fee (which are outlined in the chart below), at check out.
UPS and Fed Ex will not ship to a P.O. Box; therefore, all orders must be shipped to a physical address.
Shipping to Alaska and Hawaii: Shipments to Hawaii and Alaska will incur additional charges beyond our standard delivery fees and do not qualify for free ship. Email us at [email protected] so we can advise you on what the shipping fees for the items you requested will be. Expedited delivery and freight delivery is not available to these areas.
Order Status & Tracking: To track a package or check the status of your order, you must first sign in to your personal account using your email address and password. Once you are logged in, click “view order status” to see a listing of all orders that you have placed. Click either the “view” button to see order details or the “track” button to track a package. Please note that if you did not place an order using a customer account, tracking and order details is not available.
INTERNATIONAL SHIPPING: YES we ship to over 220 countries worlwide. Once you have created your shopping Cart, Select the “International Customers…Click here to pay” button located in PINK at the bottom of the shopping cart. You will be automatically transferred to our partner FedEx International's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, FEDEX will charge your credit card for the entire purchase. We will ship the goods to FEDEX's Global Distribution Facility where FEDEX will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
HOW TO ORDER INTERNATIONAL:
In order to process your order Internationally
Click on the Shoping cart icon in the top right of the web site. It will open your shoping cart. Here is an example http://awesomescreenshot.com/07b6252bf9
Scroll Down the Shopping Cart Page and click on “Outside the US" Button. http://awesomescreenshot.com/0696252fdc
This will bring you to our FEDEX partner and you will be able to select your shipping country destination. Here is an example: http://awesomescreenshot.com/08f6252hef
Making Changes to Or Cancelling and International Order: Please note in order to cancel your order you must cancel with FEDEX/BONGO directly.
Shipping To Canada: We are happy to handle all Shipping to Canada should you prefer not to use our FEDEX Partner. Please email us at [email protected] and we can quote you shipping rates and duties.
Freight Shipping For Oversized Items And Furniture Pieces
Furniture and large items (such as side table and oversized garden stools) often ship via freight carrier. Most carriers schedule deliveries Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m. Freight companies will contact you a few days prior to the delivery to schedule a delivery date and time frame (typically 2-4 hour blocks) that works for you. Please do not arrange for the item/items to be delivered when no one is home to receive them since if your scheduled appointment is missed, you will be charged a delivery trip fee. If you need to reschedule the delivery with our carrier, please contact them as soon as possible so as not to incur any charges for missed delivery appointments.
Freight items can be ONLY shipped within the 48 contiguous states.
In the case that the ship to address is not accessible by regular delivery truck, the customer will be responsible for all additional delivery charges. All items shiping to New York City residential will incur a $50 surcharge. Please contact us at [email protected] to make us aware of any special delivery requirements that must be taken for the item to reach the final destination.
For standard freight delivery our shippers deliver furniture to your driveway or receiving house. Premium in-home delivery might be available for an additional fee if you would like the item placed inside the entry of your home or in a particular room with all packing materials discarded. Please call 1-888-99-BELLE or email [email protected] if you do need premium in home delivery so we may estimate the fees to you.
PREMIUM IN-HOME DELIVERY FOR FREIGHT ITEMS
In-home delivery is available for some of our large furniture items. Upon delivery, our shippers will place these furnishings in the room of your choice (transport for up to 2 flights of stairs is included with Premium freight delivery). Additional fees will apply for this service.
If you would like White Glove/Premium Delivery for an item please contact [email protected] and we will provide you with an estimate of addiional fees.which would be in addition to the standard freight shipping price and any applicable delivery surcharges.
As noted on each of the products, some furniture does not come assembled. However, assembly may be available if it is arranged before order is placed. Please contact us at [email protected] before placing your order should you need special delivery arrangements or furniture assembly for a fee if possible.
DAMAGES ON FREIGHT ITEMS
Although our suppliers take great care in packaging their goods for shipping, damages sometimes occur in transit. Furniture items must be carefully inspected BEFORE you sign for the delivery. If the furniture happens to arrive with any defects DO NOT sign for the items. Contact us immediately while the trucking company is there so that we may discuss the best way to handle the situation. If you are not able to get in contact with us, please either refuse the delivery or note the damages and status of the packaging materials on the bill of lading before signing for the delivery. Belle and June will be unable to assist you in the replacement of damaged goods or reimbursement if the above procedures are not followed.
If your piece arrives damaged, the freight company reserves the right to have the piece repaired and brought back to the manufacturer's standards at their expense. They do this by sending the piece to a furniture medic or back to the manufacturer for a repair/rebuild. If the freight carrier determines the piece cannot be repaired, you have the right to be reimbursed for your purchase or have another piece rushed at no additional charge and shipped out to you as soon as possible.