Returns & Exchanges

BELLE AND JUNE’S ORDER CONFIRMATION AND RETURN POLICIES
Order confirmations are automatically sent to the billing email address given by you during checkout. If upon placing your order online, you don't receive an email confirmation within a few hours please contact us immediately at 1-888-99-BELLE or email customerservice@belleandjune.com. Upon receiving your order confirmation via email please review all aspects of the order for data accuracy; you have 24 hours from the time you receive the order confirmation to make any correction to the items listed on the order.

If, after 24 hours, you wish to make any changes with respect to any of the items in your order, we will attempt to make the change with the supplier. If the order cannot be changed with the supplier, your order will be processed as originally requested. Orders should not be considered changed, unless you receive a confirmation email from Belle & June outlining acceptance of the changes you requested. Upon receiving this email confirmation, you will be required to reply to the change order to verify your changes.  

RETURN POLICY:

We want you to be completely satisfied with your purchases and shopping experience with Belle and June. Accordingly, if you would like to exchange or return an item that does not fall into one or more of the categories discussed below, you need only request a Return Authorization (RA) number in sufficient time so that your return can be completed within the time required by our supplier, as shown on the product page for your item. Most items must be returned within 48 hours of receipt.

To request a Return Authorization (RA) number:

I.      Please go to the contact us form

II.     Next to Reason for Contact select “Return” in the drop down

III.    Reference your Order # in the Order # field

IV.     Ensure that your contact information is correct,

V.      Specify a reason for the return in Comments section.

After receiving your request, we will review the information and forward via email an RA number and instructions for returning the item. Please allow 24 hours for response from our team. If you do not hear from us in 24 hours please call 1-888-992-3553.

Please note that if you ship an item back to one of our suppliers without a return authorization number, the item will be returned to you and you will be responsible for any shipping fees that apply. If you are unsure as the return policy of the item you are interested in purchasing please call us at 1-888-99-BELLE or email customerservice@belleandjune.com.

Please do not return items to our Illinois address. Items sent to our Illinois address will not be accepted and will be returned to you. Instead, all items must be returned to the address we supply to you in their original - unused- condition and in its original packaging. Be sure to pack your item exactly the way you received it to prevent any damages. If the item is damaged during transit, many of our manufacturers will not give you credit back for the return. Accordingly, we recommend using an insured carrier. You are responsible for all shipping, additional freight/delivery surcharges and duties when returning items. Return shipping and re-stocking fees may apply and shipping charges are nonrefundable (with the exception of returns of merchandise which you initially received in damaged or defective condition).

In every case, proof of purchase is required for a refund. Upon receipt, your item will be inspected, and exchanges, credits and refunds if applicable, will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state laws.

Once the returned product is received it will be inspected. ONLY when the item(s) are received in perfect condition at the provided address with a Return Authorization (RA) number provided by Belle and June, Inc, will your return be processed.

RETURNS AND EXCHANGES FOR CUSTOM ORDERS, PERSONALIZED ITEMS, LIMITED EDITION ITEMS:

It is really important to us at Belle & June, Inc. that you are satisfied with your orders; however, we take pride in sourcing items that are not mass-produced and many of our items are handcrafted and/or custom made just for you.  For this reason, some of the items we carry are, unfortunately, nonreturnable.

For example:

1.         Personalized or monogrammed items

2.         Items on SALE

3.         Items for which you selected a particular finish or fabric choice, including decorative pillows and photoboxes

4.         All items listed as Handcrafted, Handmade or Custom Made pieces, including ALL PILLOWS

5.         Items from suppliers including:
    • Sugarboo Designs
    • Skyros Designs
    • Sashi Dekor
    • Jensen Bathroom Accessories
    • Gunapod
    • Casafina
    • Waylande Gregory
    • Made Goods
    • Dana Gibson
    • Items with Item Numbers beginning with 100, 102, 104, 106, 111, 117, 120, 121, 123, 126, 130, 135, 138, 139, 140, 143, 150, 232, 309, 313, 437, 439, 442, 443, 448 and/or 450 (please review the upper right hand corner of the product page of your item to determine its Item Number.)
6.      All Furnniture Items

If you are at all uncertain as to whether what you are ordering is non returnable and/or non refundable, please contact us at 1-888-99-BELLE or email customerservice@belleandjune.com.

CANCELLING A CUSTOM ORDER:

You have 24 hours from the date the order was placed to cancel a custom order and to have the amount refunded to your credit card. After 24 hours, your custom orders are nonrefundable.

RESTOCKING FEE:
A restocking charge may be applied to some returns. This is not a charge that we impose but, rather, a charge imposed by some of our suppliers and varies from artisan to artisan. If your return is subject to a restocking fee, this fee will be deducted from your refund.

For example, all Garden Stools, Vietri items and items beginning with Item Number 101, 108, 109, 116, 118, 119, 122, 124, 129, 137, 170, 244, 245, 311, 420, 440, 444, 445, 446, 447, and/or 449 are subject to a 20-30% restocking fee. Please review the upper right hand corner of the product page for your item to determine its Item Number.

If you are at all uncertain as to whether what you are ordering is subject to a restocking fee, please contact us at 1-888-99-BELLE or email customerservice@belleandjune.com


RETURN PAYMENT PROCESSING:
When your refund is processed it will be credited back to your original method of payment. Please allow a reasonable period of time for the processing of your return.  Your issuing bank may take an additional billing cycle to apply the credit to your card.
 
RETURNING ITEMS THAT QUALIFY FOR FREE SHIPPING:
We offer free shipping on many of our items. However, if for any reason you need to return an item with free shipping, your refund will be based on the item price minus the standard shipping cost.and restocking fee (if aplicable). Standard shipping costs are based on item prices as outlined within our shipping information. Additional delivery surcharges or freight fees may apply for heavy or oversized items.
 
If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs. The only exception to this policy is if an item received is defective, in which case it will be replaced with no additional shipping fees. If exchanging a free shipping item for a standard shipping product, you will be charged our regular shipping cost.


DAMAGES AND MANUFACTURER DEFECTS:
There are some things that are beyond our control and, sometimes, damage occurs during transit and/or manufacturing. Our manufacturers and carriers tell us that they handle your pieces with great care but it is important to understand that from time to time damages do occur. So when you receive an item, please take time to inspect it carefully for any damage that may have occurred in transit or may be a result of a manufacturer’s defect and contact us immediately by email at customerservice@belleandjune.com. We will do our best to assist you in processing any damaged items.

Claims for damaged items must be made to Belle & June within 24 hours of receipt of the item. While we want you to be completely satisfied with your purchase, some of our manufacturers unfortunately will reject claims made after the 24 hour window and will refuse to accept the return of any damaged item.

In addition, you should know that sometimes pictures of the packaging in which you received the damaged item also  may be required by the carrier and/or the manufacturer. So it is suggested that you keep the original boxes and packaging the items came in (this includes the Fed Ex, UPS, USPS or other box the item(s) arrived in.)

Occasionally glass and mirrored items get damaged during shipment. Belle & June, Inc. and the manufacturer reserve the right to replace the glass or mirror. In these cases, you can contact us at customerservice@belleandjune.com.

Many of our products are hand painted, antiqued, weathered, and distressed. These products, particularly wood and ceramic products, have many character differences, including but not limited to inclusions, grains, and knots. Therefore, natural variations do occur and should be expected and are not considered damaged or defective. Also, because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen.